Privacy Policy
At Bang Average, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or make a purchase. By using our website or purchasing from us, you agree to the terms outlined in this policy.
1. Information We Collect
When you visit Bang Average or make a purchase, we may collect the following information:
Personal Information: This includes your name, email address, phone number, billing and shipping addresses, payment information (via secure payment gateways), and any other information you provide during the checkout process.
Automatically Collected Information: We may collect data related to your interactions with our site, such as your IP address, browser type, device information, and browsing behavior through the use of cookies and other tracking technologies.
Order Information: This includes details of products you purchase, as well as delivery preferences.
2. How We Use Your Information
We use the information we collect to:
Process Orders: This includes processing your payment information, arranging shipping, and sending you order confirmations or updates.
Communicate with You: We may send marketing emails, newsletters, or promotional offers if you opt-in to receive them. You can unsubscribe from these emails at any time.
Compliance: We may use your information to comply with applicable laws and regulations, such as tax obligations.
3. Sharing Your Information
We may share your personal information with third parties in the following instances:
Service Providers: We use third-party providers such as Square and Stripe to process payments and deliver orders. These providers only access your information as necessary to perform these tasks.
Legal Obligations: We may disclose your information if required by law, such as to comply with a legal process or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Payment Processing
All payments are processed securely through the Stripe payment gateway. We do not store your full payment information (such as credit card numbers) on our servers. For more information on Square's privacy practices, please refer to their Privacy Policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance Your Experience: Cookies help improve site functionality, enable you to navigate between pages efficiently, and remember your preferences.
Analytics: We use tools like Google Analytics to gather usage information and assess how visitors interact with our website.
You can control cookies by adjusting your browser settings. However, disabling cookies may limit certain features of our website.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no transmission over the internet is completely secure, so we cannot guarantee the absolute security of your data.
7. Your Rights
As a customer in Australia, you have the following rights regarding your personal information:
Access: You can request to access the personal information we hold about you.
Correction: You can request that we update or correct your information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
To exercise any of these rights, please contact us at team@bangaverage.com.au.
8. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we may keep order details to comply with tax or accounting requirements.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date will be modified accordingly. By continuing to use our site after any changes are made, you agree to the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Email: team@bangaverage.com.au
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
Approved refunds will be processed to the original payment method within 7 business days.
If requesting an exchange, shipping of the replacement item will be free of charge in cases of faulty goods or incorrect sizing due to our error.